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FAQs



Below is a list of Frequently Asked Questions (FAQs). We hope this will be an instant help but if you still need help kindly mail us at ________ or call us at __________ or speak to us though our Instadoor Chat Support.

Instadoor is a one stop shop for all your needs. We deliver all your needs right at your door step in 12 to 20 minutes.

Search for your desired product, add it to your cart, click proceed and TADAA! You’re done. We will pack your order carefully and deliver it right at your door in 12 to 20 minutes.

Instadoor offers all your need with a few clicks. We deal in groceries, medicines, flowers, home improvement necessities, beverages, alcohols, fresh vegetables and fruits, bakeries and all you want. You say it, we have it!

We are currently delivering instantly in London. We will be soon moving to other states as well, kindly email us at _________ for requesting deliveries in your area.

It’s not at all difficult! All you need to do is download the Instadoor App from Android or iOS app stores for free. Next, create an account and join our Instadoor family. Enter your address and add payment card. There you’re! Start placing orders to get them delivered instantly.

Yes. It is £10. That’s not too much. Just fill in those carts and get them delivered instantly. Was this answer helpful?

No, we don’t restrict your needs. You are free to fill in as much as you want but if it is difficult for the rider to carry in, we’ll contact you and offer a solution. Because we cannot compromise on our promises.

The delivery charges are £____ for orders below £____ but we do offer a free delivery for orders above £____.

We’re accepting ONLINE payments. When you create an order, you’ll be asked to enter a card and there you go! The next click and just 12 to 20 minutes; Ring, Ring! The order is there on your door.

You need to contact us immediately through the chat support in the app or call our Help Centre at ___________. But remember, we may charge a cancellation or replacement fee if the order has already been dispatched.

Surely you can. Just tap on your account. Go in My Orders in the right side of the menu bar. Select the desired order. Tap Re-order. And it’s done! Easy isn’t it!

You can refer friends easily by tapping on Shop with friends. Send them a code via a link and when they use that code on the check out of their first order; you both will get an off of £____. So, shop with your friends now!

You can surely return an order if the product is defective or wrongly delivered. You just need to go to your Account. Select My Orders on the right side of the menu bar. Scroll down. Tap on request a return.

Tap on Request a need. Write to us about your desired product. We will stock it as soon as possible so that we can deliver it at your doors instantly.

If you are unable to log in your account. Click on “Forgot your Password?”. Select “Send me an email” or “Send me a message”. Enter the code and then reset your password easily.

We’re sorry if we run out of stock of something. All you need to do is tap on “Add to Wishlist” option given under that product. We’ll notify you once it is re-stocked.